Associate Chief of Staff

About First Help Financial

First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions.

Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.

Position: Associate Chief of Staff

Location: Massachusetts – Remote

Salary: $102k / year

Employment Type: Full Time

Description

• Act as an advisor and right-hand to executives, managing upward to ensure alignment on priorities and execution
• Drive accountability across leadership teams, ensuring managers and executives meet performance goals and timelines
• Coach and elevate executive effectiveness, improving decision-making, communication, and team performance
• Lead initiatives that enhance executive performance, identifying opportunities and implementing scalable solutions
• Bring structure to ambiguity and fast-paced leadership environments, creating processes that can enable growth and efficiency
• Operate with a sense of urgency, advancing leadership priorities with timeliness and accountability
• Support company leadership transformation efforts, incorporating best practices
• Leverage AI and technology platforms at a leadership level in effort to improve efficiency through automation
• Provide solution-oriented thinking, proactively recommending improvements to current processes and practices
• Serve as a primary liaison on behalf of executives, managing communications with internal and external stakeholders
• Handle confidential and high-priority matters with professionalism, discretion, and strong judgment
• Manage executive calendars, meetings, and travel logistics, ensuring optimal time management and prioritization
• Prepare meeting materials, agendas, presentations, and executive briefings
• Take meeting notes and translate discussions into actionable follow-ups and deliverables
• Draft, proofread, and manage executive communications including emails, reports, and presentations
• Screen and prioritize incoming communications (emails, calls, requests)
• Maintain the operating rhythm for senior leaders, including meeting cadence, preparation, follow-ups, and communication flow
• Act as an extension of the executive team by helping leaders stay aligned, prepared, and responsive
• Help executives use tools, systems, and AI-enabled workflows to improve effectiveness and reduce administrative friction
• Coordinate communication across executive teams, ensuring collaboration and clarity
• Organize and maintain documentation, reporting systems, and operational workflows