Director, Chief of Staff - Enterprise Supplier Management

About

The Director, Chief of Staff will oversee the Enterprise Supplier Management team, ensuring alignment and efficiency in operations, managing relationships with executive leadership, and supporting strategic initiatives.

Responsibilities

• Serve as a strategic thought partner for our ESM leadership team, helping guide the operations and management of the organization.
• Act as a central point of contact between the executive leadership team, the Chief of Staff team, and other key partners to ensure alignment.
• Aid the leadership team in strategic planning, uncovering critical efficiencies and optimizing meetings.
• Manage the ESM leadership and business routines to drive clarity, alignment, and momentum toward strategic priorities.
• Assist leadership with strategic, financial, and resource planning in collaboration with Chief of Staff team, Finance, and HR.
• Create and manage scalable processes to manage operating rhythms, leading new operational processes to drive executional excellence.
• Create content to enable strategic reviews, discussions, and decisions.
• Plan and execute key communications with the leadership and communications teams.
• Develop strong relationships to act as a sounding board and thought partner.
• Manage and track associate survey (AAS) results and support improvement strategies.
• Support ESM recruiting strategy, serve as liaison with Talent Acquisition, and track open roles.
• Oversee associate engagement, morale, and culture efforts.
• Lead and inspire a team of Chief of Staff Associates, driving operational strategy across the organization.

Requirements

• Bachelor's degree or military experience.
• At least 8 years of experience in Project Management, Process Management, Program Management, or a combination.
• At least 5 years of people management experience.

Preferred Qualifications

• Industry experience in financial services or supply chain organizations.
• 7+ years driving organizational change and operational optimization.
• 7+ years supporting budget, labor strategy, and financial planning.
• 7+ years in communications strategy and development.
• 8+ years in organizational development and performance.

Compensation

• McLean, VA: $230,400 - $263,000 annually.
• Richmond, VA: $209,500 - $239,100 annually.

Limited travel may be required. Capital One will not sponsor new applicants for employment authorization for this position.