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ServiceTitan
Chief of Staff, R&D
United States – Remote, United States
Full-Time
Description
- Strategic Partner to the Head of R&D - Serve as a thought partner and trusted advisor to the Head of R&D - helping shape priorities, prepare for key decisions, and drive alignment across the organization.
- Represent R&D leadership in cross-functional forums, escalations, and strategic initiatives as needed.
- Proactively surface high-impact opportunities to improve business processes across both the R&D org and the company as a whole.
- Own the operational cadence of the R&D org: leadership team meetings, quarterly planning cycles, OKR tracking, roadmap reviews, and all-hands.
- Design and continuously improve the processes that keep teams aligned, accountable, and unblocked.
- Ensure decisions are captured, owners are assigned, and follow-through actually happens.
- Act as the primary connective tissue between R&D and the rest of the business - Finance, People Ops, GTM, and Corporate Engineering.
- Partner with other Chiefs of Staff and functional leaders to ensure cross-organizational alignment.
- Facilitate cross-functional initiatives, surface dependencies early, and ensure R&D's priorities and progress are clearly communicated company-wide.
- Maintain clear dashboards and narrative updates so R&D leaders see progress, risks, and trade-offs in one place.
- Stay on top of the metrics that matter most: engineering velocity, product delivery, headcount and capacity, and investment allocation.
- Translate data into clear, actionable recommendations for leadership.
- Lead high-priority, often ambiguous initiatives that don't fit neatly into an existing team's charter - from org design to M&A diligence support to new capability buildout.
- Operate at a tactical, strategic, and operational level, handling oversight of projects that fall between departments or leadership areas of responsibility.
- Draft and own key R&D communications including executive memos, board and investor materials, all-hands co
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ServiceTitan
We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we’re just getting started. Joining our team me
United States – Remote, United States
1,001-5,000
Don't forget to mention us in your application!
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