Chief of Staff, External Relations

About

Khan Academy Türkçe is a free educational platform, offering thousands of instructional videos and interactive exercises in Turkish. It serves as both a personal learning resource and a classroom educational tool, covering a wide range of subjects including mathematics, science, computer science, arts, and humanities. The platform caters to all educational levels from elementary to university and emphasizes personalized learning with a vast library that continues to grow as more content is translated into Turkish. Khan Academy Türkçe aims to provide world-class education to anyone, anywhere, without cost, and is utilized by millions of students and teachers across Turkey.

Description

• Lead the operating rhythm for the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance tracking against OKRs and key risks
• Implement and continually improve organizational systems and processes for goal-setting, decision-making, data tracking, and accountability
• Ensure the External Relations team has accurate timely data by working with the analytics team to analyze and surface insights from performance dashboards and guide strategic prioritization; ensure dashboard data fidelity
• Support organizational design, hiring priorities, and onboarding for new External relations team members
• Build cross team culture and engagement, including organizing and facilitating leadership offsites, External Relations all-hands meetings, and internal communications that strengthen cohesion and transparency
• Lead and manage high-impact projects that advance Khan Academy’s growth and revenue goals
• Provide analytical and strategic support to External Relations Leadership in evaluating business performance and new opportunities
• Build revenue and impact models to guide strategic discussions and planning
• Translate ambiguity into structure - define success metrics, clarify ownership, and ensure progress against strategic priorities
• Serve as a trusted thought partner for the Chief External Relations Officer in preparing for board meetings, external engagements, and major presentations
• Act as connective tissue between teams to ensure shared goals are clear, dependencies are managed, and execution is coordinated
• Partner with Analytics to define business rules, success metrics, and performance frameworks that inform decision-making
• Work closely with Product, Content, and Finance teams to align on shared goals, co-develop offerings, and ensure go-to-market plans reflect the needs of learners, teachers, parents and administrators
• Collaborate with the other Strategy & Operations leaders to coordinate on central processes such as: OKR planning, Quarterly Business Reviews and ad hoc projects

Requirements

• 7+ years of professional experience, including at least 5 years in a strategic, operational, or Chief of Staff–type role within a mission-driven, fast-paced organization.
• Proven success in project management and organizational operations, with a track record of leading complex, cross-functional initiatives to completion.
• Strong analytical and problem-solving skills, with experience using data to inform strategic decisions, measure outcomes, and build analytical models.
• Experience in K-12 education go to market strategy or B2B go to market roles.
• Excellent written and verbal communication skills, including experience preparing executive-level materials such as board decks, OKR reports, or strategy memos.
• Demonstrated ability to build trusted relationships across teams and levels, serving as a connector, advisor, and thought partner to senior leaders.
• High degree of organization, attention to detail, and follow-through; able to manage multiple work streams and deadlines simultaneously.
• Deep commitment to Khan Academy’s mission of providing a free, world-class education for an