Chief of Staff – Emergency Cash, Senior Manager

About

GiveDirectly is a non-profit organization dedicated to alleviating poverty by providing direct cash transfers to individuals in need around the world. With a mission to help people living on less than $2.15 per day, GiveDirectly empowers recipients to make their own financial decisions by delivering unconditional cash directly to them, leveraging mobile money technology. Their innovative approach has led to broad recognition and has been studied in numerous research projects. By bypassing traditional aid mechanisms, GiveDirectly aims to efficiently and scalably transform lives, offering targeted assistance in regions such as Bangladesh, Kenya, and the United States, among others.

Job Title

Chief of Staff – Emergency Cash, Senior Manager

Location

California – Remote

Salary

$115k / year

Employment Type

Full Time

Description

• Own EC goal performance monitoring systems, dashboards, and review processes to ensure visibility into key metrics, priorities, and outcomes.
• Drive strategic planning and goal-setting processes, helping the team align around clear objectives and measurable results.
• Improve operating rhythms, meeting structures, and decision-making processes to maximize team effectiveness.
• Develop and maintain evergreen systems, playbooks, and operating resources that increase institutional knowledge and execution quality.
• Develop and advance an EC ‘Brand as Access strategy,’ positioning GD’s Emergency Cash public profile to ensure recipient trust and unlock relationships with mobile network operators, financial service providers, governments and other stakeholders.
• Partner across GiveDirectly to ensure EC messaging for access is consistent, compelling, aligned across external-facing channels and integrated and aligned with our fundraising and systems change messaging.
• Own the creation and maintenance of core EC collateral, including pitch decks, webpages, FAQs, briefing materials, one-pagers, and strategic narratives.
• Support the management of GiveDirectly’s strategic Mobile Network Operator (MNO) partnerships by coordinating engagement plans, tracking commitments, and ensuring timely follow-up on key actions across partners and internal teams.
• Lead high-priority strategic initiatives that advance Emergency Cash objectives and team effectiveness.

Requirements

• 6+ years of experience in strategy, operations, management consulting, business operations, organizational effectiveness, product strategy, or a related field in a mission-driven or high-performance environment.
• Exceptional alignment with GiveDirectly's values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
• Demonstrated experience building systems, processes, and operating mechanisms that improve team performance, accountability, and organizational effectiveness.