Chief of Staff

Description

• Project Architecture: Lead the operational rebuild of internal funnels and asset copy—briefing and routing structural work to the right internal specialists rather than producing the content yourself.
• Team Cadence Leadership: Run and manage weekly internal team cadences to ensure total alignment, accountability, and project velocity.
• Executive Coordination: Manage critical meetings, secure leadership approvals, and track high-priority follow-throughs so zero details fall through the cracks.
• Operational Resolution: Own the internal error log and drive decisive, calm resolutions whenever workflow mistakes happen.
• Customer Journey Stewardship: Hold complete operational ownership of the end-to-end customer journey, intentionally bridging the gap from initial brand touchpoint to finalized agreement.
• High-Empathy Sales Support: Support critical enrollment and value conversations with deep empathy and transparent, value-confident communication—maintaining premium standards without ever resorting to hard-selling techniques.

Requirements

• Proven Chief of Staff Background: Prior experience holding the operational center of a business, acting as a strategic partner to high-level leadership.
• Niche Space Familiarity: Direct experience navigating high-empathy sectors such as health, wellness, or clinical-adjacent spaces, understanding the distinct sensitivity required.
• High-Judgment Self-Starter: An exceptionally organized remote worker who remains calm, grounded, and intensely focused during high-urgency or emotionally sensitive customer scenarios.
• Value Confidence: Deeply comfortable navigating premium U.S. pricing models, possessing the confidence to stand behind the structural value of the business without hesitation.
• Unyielding Integrity: A professional who leads with honesty and transparent communication, showing up as a protective advocate for both the CEO and a vulnerable audience.
• Deeply Focused Availability: Fully available and responsive during the required Pacific Time shift, making this role your singular professional priority.

Benefits

• HMO