Technical Chief of Staff

Description

• Monitor, maintain, and drive execution of the Network Engineering department’s priority list, ensuring initiatives stay on track and roadblocks are surfaced early.
• Serve as a primary point of contact for communication and follow-up with other departments, keeping cross-functional work aligned and moving.
• Own project management for corporate goals tied to Network Engineering, tracking milestones, timelines, and deliverables.
• Manage the engineering ticketing queue, including oversight of staffing levels and performance across the queue.
• Communicate directly with building stakeholders (building owners, property managers) and internal team members regarding network performance improvements, outages, and ongoing issues.
• Act as a liaison between engineering leadership and other parts of the organization to ensure consistent, timely, and information flow.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Business, Operations, or a related field (or equivalent practical experience).
• Exceptional work ethic with a strong sense of ownership—you take initiative, follow through, and care about delivering high-quality work.
• Highly organized with outstanding attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem solving skills with a willingness to learn technical concepts quickly.
• Excellent written and verbal communication skills, with the ability to translate technical issues for non-technical stakeholders (e.g., building owners/stakeholders).
• Experience in telecommunications, ISP, networking, project management, or technical operations is a plus, but not required.

Benefits

• Performance bonus potential
• Paid-time off (PTO)
• Paid Sick Leave (PSL)
• Medical, vision and dental benefits
• 401k program after 3 months of employment

Salary: $70k - $80k / year