Senior Project Manager (Chief of Staff)

About

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

The Role

Lead and deliver medium-to-large cross-functional projects, manage the operational rhythm of the business (meetings, OKRs, reporting), drive internal communications and engagement, identify process improvements, manage risks/issues, and partner with stakeholders to ensure on-time, on-budget delivery.

General Responsibilities:

• Manage the operational "rhythm of the business" for the tower, including the design, execution, and optimization of leadership meetings, business reviews, and goal/OKR tracking.
• Lead internal communication strategies and channels (e.g., Slack, team newsletters, executive comms and decks) to ensure strategic alignment and transparency across the organization.
• Drive associate engagement and culture initiatives, analyzing team sentiment/AAS to design impactful programs that enhance morale, retention, and inclusion.
• Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company.
• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
• Conduct regular meetings with the project team. Document progress and report to stakeholders on project status.
• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
• Forge relationships with key stakeholders to ensure delivery of commitments.
• Identify ways to improve and streamline business process.

Person Attributes

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work.
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
• Demonstrate organizational agility to adapt to changing demands.
• Display strong consulting and collaboration skills.

Basic Qualifications:

• Bachelor's Degree or Military experience.
• At least 3 years of Project Management experience.

Preferred Qualifications:

• Masters / MBA degree.
• At least 5 years of Project Management experience.
• At least 1 year of People Management experience.
• PMP, Lean, Agile or Six Sigma certification.
• Strong communication and collaboration skills.
• Strong problem solving and influencing skills.
• Work experience achieving results with complex projects.

Salary and Benefits

The salary range for this role depends on location, examples include:

• Chicago, IL: $87,700 - $100,100
• McLean, VA: $96,500 - $110,100
• New York, NY: $105,300 - $120,100
• Richmond, VA: $87,700 - $100,100
• Riverwoods, IL: $87,700 - $100,100

This role is eligible for performance-based incentive compensation (cash bonuses and/or long-term incentives).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits.

Additional Notes

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination and promotes a drug-free workplace.