Senior Director, Chief of Staff, Integrated Work Force Transformation

About

Leads Retail Bank’s Integrated Workforce Transformation program, aligning senior leadership around AI strategy, job-family redesign, workflow transformation, workforce planning, budgets, productivity, and organizational change. Establishes operating rhythms, reporting, and governance; resolves complex organizational and platform-integration challenges; advises executives; and shapes associate culture and experience.

The Role

As the Senior Director, Chief of Staff, you will lead the Integrated Workforce Transformation program for Retail Bank.. We are building the bank of the future by leveraging cutting-edge technology to deliver simple, secure, and resilient banking experiences. In this pivotal role, you will align our leadership team with our transformation agenda, ensuring operational rigor, strong team engagement, and strategic execution. This individual will have a passion for transformation and look at the make up of how the talent profile will evolve and change.

Key responsibilities for this role include:

• AI Workforce Transformation & Change Management: Collaborating closely with HR to architect a comprehensive Retail Bank AI strategy, driving integrated job family transformations, redefining workflows, and managing budget, headcount, and productivity outcomes.
• Establishing Operating Rhythms: Designing robust senior leadership engagement structures and managing meeting cadences and reporting to maintain strict alignment across labor strategy, financial objectives, and key transformation milestones.
• Influencing & Problem Solving: Addressing ambiguous organizational hurdles and acting as a trusted strategic advisor to leadership to resolve complex bottlenecks related to team restructuring or platform integration.
• Culture & Associate Experience: Leveraging data-driven insights to shape the Retail Bank culture, ensuring associates connect their daily work to customer financial health, and successfully managing the end-to-end associate journey within an inclusive environment.

Qualities of a successful candidate:

• Strong communicator focused on building relationships with senior leaders; excellent communications proficiency, both written and verbal
• Problem solver who can think critically and strategically
• Knowledge of business to represent perspectives with other teams across Retail Bank
• Ability to influence others, especially senior leaders; high level of executive presence
• Can pull groups of people together towards a common goal, a connector of people who creates followership
• The ability to juggle multiple priorities focusing on the highest leverage initiatives; excellent organizational skills and the ability to be goal/execution-oriented
• The ability to react seamlessly to change in priorities and delivery focus; capable of balancing strategy and tactical delivery
• Strong business judgment, influencing skills, people leadership and integrity are essential for this position

Basic Qualifications:

• Bachelor's degree or military experience
• At least 5 years of experience in chief-of-staff, business analysis, project management, human resources or strategic planning
• At least 5 years of experience managing stakeholders across different business functions
• At least 2 years of experience leading change management initiatives

Preferred Qualifications:

• 5+ years of experience driving organizational change and operational excellence
• 3+ years of experience leading large-scale technological or workforce transformations
• 3+ years of experience acting as a strategic consultant
• 3+ years of people management experience

Salary

245K-336K Annually (varies by location)
McLean, VA: $269,600 - $307,700
New York, NY: $294,100 - $335,700
Richmond, VA: $245,100 - $279,800

This role is also eligible to earn performance based incentive compensation.

Additional Information

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.