Senior Director, Chief of Staff - Card Servicing Shared Services

About

Lead cross-functional strategic initiatives and operating rhythms for a 1,000+ person Card Servicing Shared Services organization. Act as strategic partner to senior leadership, align teams during transformation (including AI integration), drive associate engagement, manage stakeholders, and implement scalable processes to ensure operational rigor and execution of high-impact priorities.

Responsibilities

• Serve as a strategic thought partner for the Shared Services leadership team
• Prioritize and focus leadership team agenda on a number of key areas (goals, labor strategy, budget etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.
• Act as a central point of contact between the Shared Services leadership team and other key partners (e.g. front-line operations, product, tech, finance)
• Understand the organization's strategy and vision so that you can lean in to complex problems and influence as necessary
• Lead and execute strategy for top of house Associate Engagement initiatives
• Create and manage effective, scalable processes to manage operating rhythms with senior leaders to ensure alignment across the leadership team and with key partners
• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner

Qualities of a successful candidate

• Strong communicator focused on building relationships with senior leaders; excellent communications proficiency, both written and verbal
• Problem solver who can think critically and strategically across Card
• Knowledge of business to represent perspectives with other teams across Card
• Ability to influence others, especially senior leaders; high level of executive presence
• Can pull groups of people together towards a common goal, a connector of people who creates followership
• The ability to juggle multiple priorities focusing on the highest leverage initiatives; excellent organizational skills and the ability to be goal/execution-oriented
• The ability to react seamlessly to change in priorities and delivery focus; capable of balancing strategy and tactical delivery
• Strong business judgment, influencing skills, people leadership and integrity are essential for this position

Basic Qualifications

• Bachelor's degree or military experience
• At least 7 years of experience in project management, human resources or strategic planning
• At least 7 years of experience managing stakeholders across different business functions
• At least 7 years of experience leading cross functional projects
• At least 5 years of people management experience

Preferred Qualifications

• Master's Degree
• 5+ years of experience driving organizational change and operational excellence

Compensation & Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. This salary information is for candidates hired to work within these locations only and reflects Capital One's offered pay at the time of posting. Part-time roles will be prorated.

• McLean, VA: $269,600 - $307,700
• Richmond, VA: $245,100 - $279,800

This role is also eligible for performance-based incentive compensation including cash bonuses and/or long term incentives (LTI), which may be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive benefits package supporting total well-being. Eligibility varies based on employment status and management level.

Additional Information

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws, promotes a drug-free workplace, and will consider qualified applicants with criminal histories in accordance with applicable law.