Principal Associate: Process Manager, Audit Chief of Staff

About

Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.

The Role

The role focuses on managing processes and governance for the Audit department, overseeing risk management and operational needs while enhancing strategic partnerships and efficiency.

Responsibilities

• Manage Non-Associate Labor needs for the Audit department through close partnership with Enterprise Supplier Management, Finance, Audit COOs and Supplier Engagement Managers by managing intake, financial approvals, scoping conversations, sourcing, forecasting and onboarding of resources.
• Own all Risk Management processes and activities for Audit, including: assist with management of CBT department assignment, tracking, and reporting; serve as the BAIM and SME for Information Retention Policy, including Official Records and Highly Sensitive Documents; drive annual Resolution Plan process; manage Audit's Business Continuity Plan including ongoing maintenance and adherence to Enterprise guidance; serve as primary point of contact for LIRT & Crisis Management Program; manage CIP process; manage Quarterly Lockout process; serve as primary contact for Phishing program, including reporting to leadership; drive All Access monitoring for Audit, serving as SME and driving 100% adherence; execute quarterly controls for department and serve as SME for ongoing risk, and constantly evaluate ongoing needs to strengthen internal processes.
• Serve as primary contact for all Global Workplace Solutions needs supporting all Audit people centers through close partnership with the Audit Leadership Team.
• Be a strategic partner to the Chief of Staff Reporting Director by managing innovation enhancements for the Audit Chief of Staff team.
• Share insights and draw connections between the various programs and processes to strengthen processes and build efficiencies.

Requirements

• Bachelor's Degree or military experience.
• At least 3 years of process management experience.
• At least 3 years of experience supporting, partnering and interacting with internal business clients.
• At least 3 years of experience writing, editing, and sending communication.

Preferred Qualifications

• 1+ year experience with Business Intelligence reporting tools.
• 4+ years experience in Communication.
• 4+ years of Risk Management experience.
• 4+ years of Project or Process Management experience.

Ideal Candidate

• Strong background in risk management, process management, and process optimization.
• Critical thinker who evaluates risk and connection points.
• Analytical and proficient with data, spreadsheets, and forecasting.
• High proficiency in Google Sheets and ability to build data visualizations.
• Outstanding communication and partnership skills.
• Organized, detail-oriented, audit-ready documentation skills.
• Strong consulting and collaboration skills.
• Team player with ability to drive processes independently.
• Relentless focus on quality and timeliness.
• Adaptability, intellectual curiosity, and willingness to challenge conventional thinking.
• Familiarity with Google Forms, Google Sheets, People Data Hub, and Tableau.

Compensation

• McLean, VA: $108,900 - $124,300 annually.
• Richmond, VA: $98,900 - $112,900 annually.
• Riverwoods, IL: $98,900 - $112,900 annually.

Additional Info

This role is hybrid, typically requiring 3 days per week in-person at a listed office location. Capital One will not sponsor new applicants for employment authorization for this position.