Principal Associate, Chief of Staff - Regulatory Affairs

About Global Enterprise Affairs (GEA)

Global Enterprise Affairs (GEA) works to change banking for good through the collective efforts of seven teams and key partnerships across the enterprise. We engage internal and external stakeholders to help build a more inclusive society, strengthen communities, and create financial tools that enrich lives. GEA teams include Regulatory Affairs, Risk, Innovation, Strategy and Enablement (RISE), Community Impact and Investment (CII), Community Finance, CRA Strategy and Program Management, Global Policy Affairs Group (GPAG), and Global Enterprise Communications (GEC). We pride ourselves on challenging the status quo and operating with a strong sense of purpose. Our teams work alongside a diverse group of changemakers focused on creating meaningful, lasting impact.

About RISE (The GEA Tower)

The GEA Risk Management, Innovation, Strategy, and Enablement (RISE) team leads substantive and significant projects and activities to deliver value across the department and the company. Our work is diverse and wide-ranging, but focused on providing material support to the mission, identity, and strategic goals of the enterprise. Joining this team will challenge and diversify your purpose and perspectives. Our work isn't easy and the bar is high, but the impact of success will be far-reaching and tangible. Within RISE, The GEA Command Center was founded in 2025 with a mission to elevate organizational effectiveness by enabling well-managed execution of strategic priorities, strengthening connectivity across GEA teams, and ensuring a positive associate experience.

About Regulatory Affairs (Primary Stakeholder)

The Regulatory Affairs team manages Capital One's critical relationships with federal banking regulatory agencies across the US and internationally. We act as a strategic bridge, ensuring Capital One can achieve its bold, innovative objectives while enabling regulators to fulfill their vital public service responsibilities.

Regulatory Affairs navigates this dynamic landscape by:

• Acting as Trusted Advisors: Provide best-in-class advisory services and relationship management to business partners and stakeholders across the enterprise.
• Fostering Productive Engagement: Enable effective, enterprise-wide collaboration with regulators and play a key role in managing organizational risk.
• Driving Thought Leadership: Promote Capital One's mission-driven financial and technology insights both internally and externally.

Role Overview:

The RISE team is seeking an exceptionally driven and versatile Principal Associate, Chief of Staff for Regulatory Affairs. This role serves as a strategic partner and force multiplier for Regulatory Affairs leadership—driving clarity, alignment, and execution across strategy, operating routines, and cross-functional initiatives. The Chief of Staff will help translate vision into action, strengthen how the organization operates, and enable leaders to focus on the highest-value work. This role is ideal for someone motivated by problem-solving, organizational effectiveness with interest in growing into a broader Command Center work leadership over time.

Key Responsibilities:

Operational Excellence:

• Be a force-multiplier driving the effectiveness of GEA and the Regulatory Affairs team
• Individually and collaboratively, diagnose the business critical "gap to goal" in how Regulatory Affairs works today versus how we should work in the future - and help put the organization on the path to future state
• Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of Regulatory Affairs
• Design, run, and continuously improve core leadership and business operating routines
• Facilitate key forums including leadership meetings, business reviews, town halls, and off-sites
• Ensure meetings are purposeful, decisions are documented, and follow-through is tracked
• Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities, and partner with leadership to shape, align, and execute strategic priorities across teams and towers to help ensure that programs related are well managed
• Advise leadership using institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact
• Support organizational design, talent strategy, and change management to enable future-state ways of working
• Provide ad hoc strategic and operational support to high-priority initiatives and emerging organizational needs

Leadership Enablement:

• Act as a trusted advisor and thought partner to senior leaders
• Facilitate process to enable content owners to prepare executive-ready presentations, background materials, and communications for internal and external audiences
• Coordinate with stakeholders to deliver synthesized complex information into clear, compelling narratives tailored to varied stakeholders

Cross-Functional Partnership & Culture:

• Serve as a connector across GEA teams, and enterprise partners
• Enable alignment, clarity of ownership, and coordinated execution across initiatives