Manager, Chief of Staff

About

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Role

Serve as a strategic partner and operational quarterback to the VP Chief of Staff, translating priorities into executable plans, driving cross-functional alignment, owning governance and operating rhythms, producing executive-ready materials, managing communications and decision frameworks, and ensuring disciplined delivery across major modernization and transformation initiatives.

Key Responsibilities

• Operate as a trusted advisor and force multiplier, extending leadership capacity and driving organizational effectiveness.
• Translate strategic priorities into clear, executable plans and ensure disciplined delivery across key initiatives, including major modernization and transformation efforts.
• Act as the central point of integration across teams and workstreams, ensuring alignment, transparency, and coordinated execution across a broad and complex portfolio.
• Own the operating rhythm of the function, shaping leadership forums, All Hands, governance, and offsites.
• Establish and enforce rigorous tracking and governance mechanisms.
• Produce high-quality, executive-ready insights and materials, synthesizing complex inputs into structured recommendations and decision frameworks.
• Lead the development and execution of a strategic communications strategy, ensuring clear, consistent narrative aligned to business priorities.
• Enable effective decision-making by bringing clarity to complex topics, framing trade-offs, and providing leaders with the right context and information.
• Build strong, trust-based relationships across senior stakeholders, influencing without authority and driving alignment across functions and levels.

All About You

• Ability to operate at pace in complex, highly cross-functional environments, with a strong track record of driving execution and delivering results.
• Exceptional communication and storytelling skills for senior audiences.
• Strong business judgment and critical thinking with actionable recommendations.
• Highly organized, attention to detail, and disciplined follow-through.
• Ownership mindset with accountability for outcomes.
• Skilled at influencing and building alignment across stakeholders.
• Resilient, adaptable, and able to lean into challenging situations.
• High degree of professionalism, discretion, and experience in executive-level environments.

Mastercard is a merit-based, inclusive, equal opportunity employer. Reasonable accommodations are available to applicants in the US and Canada by contacting reasonable_accommodation@mastercard.com.