Director, Chief of Staff

The Role

Leads the CIO’s operating rhythm, IT portfolio governance, strategic program execution, and executive communications. Oversees the IT PMO and executive support team, aligns technology investments with company priorities, manages planning and governance processes, partners on budgets and resources, and drives cross-functional execution. The role advises senior executives, handles sensitive information, develops talent, and applies data and AI-enabled tools to improve organizational scalability and decision-making.

What You’ll Do

• CIO leverage and prioritization: Shape and manage the CIO’s agenda, ensuring time and focus go to the highest-value priorities; Act as a trusted advisor and thought partner, framing decisions with clear options and trade-offs
• Operating rhythm: Design and run the IT operating cadence, including IT leadership team meetings, QBRs, planning cycles, offsites, and executive and board readouts; Build workback plans, track commitments, and surface risks early
• Strategy and planning: Partner with CIO Leadership team to translate IT strategy into annual and quarterly objectives, OKRs, and plans, and track progress against them
• Influence direction: You will collaborate, influence and align your peers towards the objectives that we are driving in terms of IT strategy and will not hesitate in pushing back, questioning assumptions and influencing direction without authority
• ITPMO and portfolio governance: Lead the ITPMO and maintain a single view of the IT portfolio: status, risks, dependencies, value, and alignment to company priorities; Run intake, prioritization, and governance forums with clear decision and escalation paths
• Strategic program execution: Oversee CIO-sponsored, cross-pillar programs and special projects; Partner with DRIs to define, resource, and deliver them, and to remove blockers and hold owners accountable
• Financial and resource partnership: Partner with Finance and IT leaders on budget, forecasting, headcount, and vendor and SaaS spend; Give leadership transparency into investment and the return on strategic initiatives
• People priorities and HR partnership: Partner with the HR Business Leader on the execution of the highest priorities, adoption of organizational changes, leadership transitions, and other business priorities, without owning the underlying people strategy; You will handle sensitive and confidential information with sound judgment,and maturity while anticipating what the organization will need next
• Executive communications: Draft and quality-check CIO and leadership communications, including board materials, all-hands content, and IT-wide updates; Guide change management for major initiatives
• Cross-functional alignment: Partner with Chiefs of Staff and leaders across the executive team and business units; Represent the CIO where appropriate and manage through influence
• Team leadership: Lead and develop the ITPMO team (program management, strategy and operations, portfolio analytics) and the Executive Administrators supporting the IT VPs; Set standards for executive support, drive consistency and coverage across the team, and build a culture of accountability and discretion
• Continuous improvement: Define delivery standards and ways of working, and use data and AI-enabled tools to make governance, reporting, and executive support faster and more scalable

What You’ll Bring

• 10+ years of experience in management consulting, strategy and operations, IT/enterprise program or portfolio management, or chief of staff roles, ideally at a high-growth technology company
• Experience leading a team, including managers or professionals in program management and/or executive support, with a track record of developing talent
• Experience supporting or advising senior executives, and credibility operating in executive forums; You can influence without authority
• Proven ability to design and run governance frameworks, operating cadences, and decision processes, and to manage complex, cross-functional programs end to end
• Financial acumen: comfort with budgets, forecasting, and investment prioritization
• Exceptional written and verbal communication, including board-ready materials that turn complex information into clear recommendations
• Strong analytical and systems-thinking skills; you use data to guide trade-offs and design for scale
• High EQ, low ego, and sound judgment. You build trust quickly and handle confidential information with discretion
• AI-fluent: you apply AI and automation in your own work and in how your teams operate
• Familiarity with IT delivery and technology portfolios (e.g., enterprise applications, infrastructure, security, SaaS), and with agile and change management practices, is a plus
• Flexible schedule; occasional domestic or international travel; Bachelor’s degree required; MBA a plus

What Success Looks Like

• The CIO’s time and focus are aligned to the highest-value priorities, and decisions happen on schedule
• IT’s strategic initiatives are governed through one transparent portfolio, with clear status, risks, and ownership
• IT investments align to company objectives and OKRs, with improved cost transparency and delivery predictability
• The ITPMO is recognized across the company for execution excellence