Director, Chief of Staff - Consumer Developer Experience - CDX

About

Serve as strategic advisor and operating partner to the Consumer Developer Experience leadership team. Establish operating rhythms, coordinate strategic planning, synthesize organizational data, align financial forecasts and resource allocation, connect Product, Technology, Design, and Finance, and lead high-stakes cross-functional initiatives. The role supports executive decision-making, improves organizational effectiveness, and develops scalable processes for a large integrated organization.

We are seeking a strategic, execution-minded Director, Chief of Staff (CoS), to join the Consumer Developer Experience (CDX) leadership team. CDX drives the critical platforms that power world-class digital engagement for our customers and best-in-class tools for the developers who build them. Our diverse portfolio spans the Capital One mobile app, advanced marketing and personalization engines, AI-driven platforms that transform how we build software, and essential enterprise risk and supplier capabilities. By unifying these consumer, developer, and enterprise operations, CDX accelerates our ability to modernize core systems, strengthen the company's risk posture, and deliver seamless experiences at massive scale. Supporting an Executive Vice President and their senior leadership team, you will serve as a critical force-multiplier, driving organizational excellence through flawlessly executed processes and strategic orchestration that improve business efficiency and cross-functional impact.

Responsibilities

• Strategic Partnership & Advisement: Serve as a strategic advisor and operating partner to the senior leadership team, translating vision into actionable roadmaps and providing a high-context sounding board for executive decision-making.
• Operational Governance & Rhythmic Clarity: Create and evolve the organization's operating rhythms to provide clarity, focus, and cohesion. This includes leading the orchestration of business priorities, routines, and strategic planning processes.
• Systemic Scalability: Design and implement scalable tools and processes that enhance organizational effectiveness, bringing transparency and rigor to business operations through the synthesis of disparate data and reporting.
• Financial Stewardship & Integrated Planning: Partner closely with Corporate Finance to ensure operational roadmaps and financial forecasts are deeply synchronized. Act as the primary interface to ensure that organizational planning is grounded in financial reality and that all resource allocations are optimized against fiscal targets.
• Organizational Synthesis & Connectivity: Act as the central "connective tissue" across the organization, ensuring information and insights flow seamlessly across functional boundaries (Product, Tech, Design, Finance) to maintain alignment on shared objectives.
• Autonomous Initiative Stewardship: Lead high-stakes special projects that cut across multiple domains, navigating matrixed environments independently to surface learnings and iterate on operational solutions.

Basic Qualifications

• Bachelor's degree
• At least 8 years of experience in Project Management, Process Management, or Chief of Staff experience
• At least 3 years of people management experience

Preferred Qualifications

• 5+ years of experience in strategy development
• 5+ years of experience in budgeting and labor strategy
• 6+ years of experience driving organizational change and operational excellence

Salary

• Chicago, IL: $209,500 - $239,100 for Director, Chief of Staff
• McLean, VA: $230,400 - $263,000 for Director, Chief of Staff
• New York, NY: $251,400 - $286,900 for Director, Chief of Staff
• Richmond, VA: $209,500 - $239,100 for Director, Chief of Staff
• Riverwoods, IL: $209,500 - $239,100 for Director, Chief of Staff

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and managerial level.