Commercial Engineering Director (Chief of Staff)

About

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Role

Serve as Chief of Staff to the Head of Commercial Engineering, driving execution of strategic priorities across Engineering, Product, Finance and legal. Produce executive communications, coordinate cross-functional alignment, translate operational data into recommendations, lead internal communications and employee engagement, and own complex ambiguous problems to deliver actionable outcomes while representing leadership in governance forums.

Responsibilities

• Partner with the Head of Commercial Engineering to drive execution of strategic priorities across Engineering, Product, Finance, Legal, and enterprise functions
• Develop high-quality executive communications, including Monthly Business Reviews, governance materials and leadership messaging, that are clear, structured, and decision-oriented
• Coordinate alignment between CNPF product areas and technical teams, helping resolve dependencies and ensure priorities are well-connected across functions
• Translate operational and delivery data from a variety of sources into meaningful insights and recommendations that support leadership decision-making
• Lead internal communications and employee engagement initiatives, including Townhalls, cross-team governance forums and organizational newsletters
• Take ownership of complex, ambiguous business problems by defining the approach and delivering actionable recommendations
• Represent the Head of Commercial Engineering in governance forums and cross-functional meetings where required

Requirements

• Proven experience in a Chief of Staff, strategic operations, or senior business management role supporting executive leadership
• Able to work independently, manage competing priorities, and anticipate the needs of senior team members without requiring close direction
• Exceptional written and verbal communication skills, with experience producing materials for CTO, CPO, CFO, EVP and SVP audiences
• Strong analytical capability, with the ability to interpret data across operational, delivery and workforce dimensions and translate findings into clear recommendations
• Comfortable navigating ambiguity and bringing structure to complex, cross-functional challenges
• Skilled at building relationships and driving alignment across senior stakeholders without direct authority
• Background in financial services, payments, or technology organizations preferred
• Familiarity with B2B, SME, or embedded finance technology and product environments is an advantage

Compensation and Benefits

Salary: $164K-283K Annually

Mastercard benefits for full time (and certain part time) employees generally include: insurance (medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves including new parent leave and bereavement leave; paid sick and safe time, vacation and personal days; paid U.S. observed holidays; 401k with company match; deferred compensation for eligible roles; fitness reimbursement or on-site facilities; eligibility for tuition reimbursement; and more.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices
• Ensure confidentiality and integrity of accessed information
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with guidelines

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or other protected characteristics.