Chief of Staff

The Role

Serve as a strategic partner to the CEO and executive team to design and run company planning cycles, drive cross-functional programs, optimize core business processes, build CEO Office operations, and deliver executive-level analysis, dashboards, and board/investor materials to improve operational efficiency and accountability.

About You

• Chief of Staff with a strong record of designing, implementing, and scaling operational frameworks in fast-paced, high-growth environments
• Passionate about strategy, learning how to run a company, process improvement, operational rigor, and driving meaningful change across organizations
• Adept at transforming complexity into clarity and building systems that foster efficiency and accountability
• Data-driven, leveraging analytics to fuel continuous improvement and inform operational decisions
• Collaborative and influential, naturally building strong partnerships across functions and driving cross-team alignment
• Strong communicator with the ability to engage, motivate, and align diverse stakeholders
• Enjoy serving as a force multiplier for operational excellence and effectiveness within the business, working closely alongside executive leadership and the CEO

What skills do I need?

• 7+ years of progressive experience in business operations, operational excellence, program management, strategy and planning, Chief of Staff, or business process optimization, ideally within a technology or high-growth company
• Demonstrated ability to build, scale and continuously improve core business processes across multiple functions (GTM, R&D, G&A, etc.)
• Proven success leading complex, cross-functional initiatives and implementing change management in dynamic environments
• Advanced organizational skills with expertise in operational planning, resource allocation, and process design
• Strong analytical chops, including proficiency with data interpretation and business analytics to identify performance gaps and recommend solutions
• Superior verbal and written communication skills, with experience building executive-level deliverables and influencing stakeholders at all levels
• Expert knowledge of MS Office and Google Suite applications, and comfort working with business systems and reporting tools
• Own internal information detailing
• Efficiency first to solving business problems with strong affinity for use of AI and technology
• Experience as direct people manager
• MBA or top tier consulting experience is a plus

Key Responsibilities

• Strategic Planning & Operating Rhythm
  • Lead the company’s annual and quarterly planning cycles, collaborating closely with Finance and functional leaders, and facilitating goal-setting, tracking progress, and ensuring accountability across all teams
  • Design and manage frameworks that align cross-functional teams around priorities, resource allocation, and business outcomes
  • Manage and drive company-wide communication rhythms, leadership team meetings, and ad-hoc presentations to other internal and external audiences
• Business Process Design & Improvement
  • Analyze and optimize core business processes across departments (GTM, R&D, G&A) to enhance efficiency and scalability
  • Partner with Systems and Analytics teams to automate workflows, improve data accessibility, and ensure accurate reporting
  • Establish standard operating procedures (SOPs) and drive adoption through thoughtful change management, fostering a culture of continuous improvement
• Cross-Functional Strategy + Program Management
  • Lead high-priority, cross-functional initiatives—such as pricing changes, new market entry, and onboarding redesigns
  • Act as the connective tissue across departments to ensure clarity, alignment, and effective execution of strategic programs
  • Drive and manage strategic initiatives on behalf of the CEO, COO and executive team, from planning through execution and performance tracking
• Executive Operations & Decision Support
  • Build and manage the CEO Office function
  • Prepare and present analysis, dashboards, and recommendations for executive leadership and Board-level forums
  • Lead on rhythms and projects related to Board and Investor Relations
  • Conduct diagnostics to identify business performance gaps and uncover opportunities for improvement
  • Design and coordinate leadership offsites, departmental onsites, and company-wide strategic events, including complex logistics and executive communications

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits include direct impact on product and culture, company equity, and a competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending...