Chief of Staff – Strategy & Operations

Description

• Serve as the CEO's right hand on business
• Turn company priorities into plans with owners and deadlines
• Track company targets, actions, owners, deadlines, and follow-ups
• Monitor key commercial and operational numbers, including margin, volumes, client portfolios, pipeline, and cost base
• Challenge data and provide suggestions to the CEO rather than reports
• Build and run a live leadership board of projects and commitments across all functions
• Establish weekly and monthly operating rhythms and leadership meetings focused on decisions and follow-through
• Redesign processes across commercial flow, quoting, client handovers, and escalations involving Sales, AM/CSM, Carrier Ops, Finance, Legal, and Tech
• Lead cross-functional projects end to end and measure their effects
• Support organizational work, including function design, key hires, and onboarding
• Prepare CEO-level decks, one-pagers, partner and investor materials, and negotiation preparation

Requirements

Strong project