Chief of Staff

About

Primer is a company that offers a unified payment infrastructure, enabling businesses to streamline and optimize their payment processes. With its advanced technology, Primer provides solutions for managing payments, boosting conversion, enhancing payment success rates, and creating seamless checkout experiences.

The platform is designed to give businesses the flexibility to integrate and customize their payment stack easily, connect with multiple payment services, and deploy fraud prevention tools. Primer aims to accelerate global growth for companies by simplifying payment operations, reducing fraud, and enhancing customer experiences.

Description

• Step in for the CEO, COO, and CFO on projects and workstreams that need senior ownership but not their direct time - from kicking off a critical strategic initiative to seeing a complex internal program through to completion
• Own the follow-through on exec team decisions: turn what was agreed in a meeting into a clear next step, an owner, and a deadline - and make sure it happens
• Run special projects end-to-end: coordinate a strategic review, build the comprehensive analysis ahead of board discussions
• Write and sharpen the materials that represent Primer to strategic audiences: board decks, company town halls, internal newsletters
• Sit at the intersection of product, engineering, and commercial when those teams need to move together - own the coordination so the CTO and functional leads can stay focused on the work itself
• Own the cadence of the business: weekly leadership sync, monthly business review, quarterly planning, and board prep
• Work with the COO to drive OKR setting, tracking, and accountability across the leadership team
• Work with functional leads and AI enabler to track and support AI adoption across the business, understanding what is working, what is not, and helping embed the right tools and workflows into how teams operate day to day
• Identify and close cross-functional gaps before they become problems, regardless of which exec team owns them
• Keep the full executive team well-informed on what is happening inside the company, including signals that do not naturally surface

Requirements

• 4 to 5 years of experience in a high-performance environment: strategy consulting, investment banking, or a fast-moving tech company
• Exceptional written and verbal communication skills in English required
• Comfort operating in ambiguity and building structure where none exists
• Strong analytical instincts, able to cut through complexity and identify what matters
• Organized and reliable: if you say you will do something, it gets done
• Discretion and judgment, especially when handling sensitive commercial or organizational matters
• Intellectual range and context switching: able to go deep on a commercial topic in the morning and review a board narrative in the afternoon
• A genuine interest in Primer's mission and the payments infrastructure space
• Comfortable deriving insights from data and turning them into clear narratives -- strong Spreadsheet and PowerPoint skills required, as well as experience with financial modeling. SQL experience a plus.
• Proficient in AI tools and their practical application, with a genuine interest in how they can make the teams and functions around you more effective and experience embedding them into existing workflows is a plus.

Benefits

• Competitive share opt