Chief of Staff - Patient & Provider Services

About

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The role of the COS serves as the trusted voice and advisor to help determine, articulate, and execute the business vision, mission, planning, and strategies to achieve business goals and key strategic imperatives. This role proactively assumes responsibility for leading and executing on critical strategic initiatives and executive projects, responding to requests across the enterprise. This role works collaboratively across the Sr. Leadership Team in Enterprise Clinical Services, with leaders across Optum Health, and with other Chief of Staffs across the organization to align and synchronize overarching business initiatives and priorities. The ideal candidate thrives in a fast-paced, high-impact, dynamic environment and in proactively identifying, and then moving quickly to action, on numerous key opportunities and deliverables simultaneously.

The Role

Serve as trusted advisor to executive leadership, drive and execute enterprise strategic initiatives for Patient & Provider Services, manage operating cadence, align cross-functional partners, own cost and capital strategies, develop and track MBOs/KPIs, lead communications and culture initiatives, and potentially manage a team focused on strategic execution.

Primary Responsibilities:

• Provides leadership and guidance to critical strategic initiatives across Patient and Provider services organizations
• Strategic long range and annual priority planning inclusive of MBO development
• Owns and enforces the enterprise operating cadence (LT agendas, QBRs, MBRs, exec reviews)
• Provides guidance to Executive Leader on ideation and key decisions
• Coordinates with leaders across the organization to create better alignment with business partners, business segments, and functional areas
• Accountable for Patient and Provider cost and capital management strategies
• Proactively identifies areas requiring Executive Leader attention in a structured, solution-orientated format
• Manages the development of MBOs / KPIs, ensures alignment across the team to deliver against goals and tracks progress against key milestones
• Lead internal communications Patient and Provider Services and overall culture and experience initiatives
• Leads strategic initiatives and critical projects and priorities on behalf of the Executive Leaders & Sr. Management team
• May lead a team focused on execution of strategic initiatives and various deliverables

Required Qualifications:

• 10+ years of leadership experience with demonstrated experience directly and indirectly leading people
• 8+ years professional experience in strategic planning, consulting, transformation, and/or operational leadership roles
• Experience successfully translating a vision into implementation and results as well as leading enterprise level strategies
• Deep understanding of strategy, operations, reporting and forecasting with a demonstrated ability to quickly aggregate and analyze information and draw conclusions

Preferred Qualifications:

• Exceptional collaborator, communicator, and executive presence; ability to communicate effectively and efficiently (both verbal and written) at multiple levels of a large, complex organization
• Ability to predict, quickly understand, and act on business needs
• Highly influential, strategic thinker, willing to challenge siloed thinking and drive change at all levels of the organization
• Highly motivated self-starter with a track record of driving programs and projects in a matrix environment with demonstrated history of successfully managing complex and scaled initiatives
• Ability to handle highly confidential or sensitive information in a professional, discreet manner
• Exceptionally organized with excellent attention to detail

Compensation & Benefits:

Salary range: $134,600 to $230,800 annually based on full-time employment. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Workplace Type: This role is in-office at Eden Prairie, MN, USA, but the job description mentions the flexibility to work remotely anywhere within the U.S. However, the original listing location states In-Office.