Chief of Staff, Online Grocery
About
Instacart invites the world to share love through food, believing everyone should have access to the food they love and more time to enjoy it together. Online Grocery is at the heart of this mission, serving millions of customers daily with essential grocery products.
About the Job
As Chief of Staff, Online Grocery, you will partner with the General Manager leading a ~200 person product, design, research, and TPM organization. This highly strategic and operational individual contributor role focuses on maximizing organizational effectiveness and decision-making to build products customers love.
Run the operating rhythm
- Own and improve the business rhythm for the GM and organization including leadership syncs, meetings, and reviews.
- Manage GM's operating cadence, prioritizing and delegating workstreams.
- Clarify decision rights and build frameworks to improve organizational decisions.
- Capture, communicate, and track decisions and execution related to leadership priorities.
- Shape and run leadership team offsites with objectives, agendas, pre-reads, and discussions.
- Act as a trusted thought partner to the GM and product/R&D leaders.
- Prepare briefings and research for GM’s meetings with partners and leaders.
- Partner with GM, HR, and finance on headcount budget management.
Plan executive communication
- Drive calendar, planning, and content for alignment with C-suite and board on priorities.
- Support the GM in preparing speaking engagement content with comms team.
Strengthen people, culture, and organizational health
- Spot and address organizational issues through candid read-outs and early signals.
- Partner with GM and HR to develop a high-trust, high-performance leadership culture.
- Translate engagement surveys into actionable plans across the organization.
Drive priority programs
- Lead annual and long-range planning efforts for Online Grocery.
- Convert ambiguous initiatives into clear plans with identified DRIs and tracking rhythms.
- Proactively identify and manage emerging opportunities and risks.
About You
Minimum Qualifications
- 10+ years experience.
- R&D experience in product, design, engineering, TPM, or as a Chief of Staff in R&D.
- Background in consulting, corporate strategy/operations, or finance supporting executives.
- Strong navigation of product/design/engineering organizations and problem-solving partnership.
- High emotional intelligence with trusted relationship building.
- Outstanding executive-level communication skills.
- Strong analytical skills and commitment to quality.
- Exceptional program management skills managing multiple initiatives to deadlines.
- Ability to travel 10%.
Preferred Experience
- Experience facilitating leadership offsites and driving organizational change.
- Experience building with AI professionally.
- Experience in high-growth, tech-driven companies.
#LI-Remote
Instacart offers highly competitive compensation and benefits. The role is remote, limited to Canada provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Salary varies by experience and location.
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000
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