Chief of Staff

Description

• Serve as a thought-partner to our ED and senior leadership team to identify and resolve organizational challenges.
• Act as organizational aligner, translating overarching strategic themes into operable goals.
• Cultivate cross-departmental integration and implement clear governance and decision-making protocols that empower leadership, clarify authority, and enable swift execution as we continue to scale.
• Act as an organizational design strategist, forecasting long-term departmental needs.
• Champion institutional knowledge management by auditing current practices to identify formalization gaps within the teams.
• Manage multiple roles within the organization, including the Operations Manager, Client Support Manager, Project Manager, and various contractors.
• Examine, propose, and implement standard operating procedures, policies, and tech-based tools at a strategic level.
• Oversee the remote workplace platforms, namely Slack and Asana, that streamline workflows and boost team productivity.
• Champion mRelief's core values at a macro level, shaping an environment where the mission thrives.
• Drive high-level internal communications and champion initiatives that support engagement.
• Act as the executive bridge for financial and operational health.
• Partner with the ED and Board of Directors to align the $5M+ budget with strategic priorities, monitoring cash-flow and ensure organizational resources are deployed efficiently across all teams.
• Oversee organizational compliance with legal and operational standards across geographies.
• Lead complex, time-sensitive cross-departmental projects, high-budget multi-year grants, and various strategic committees.
• Guide client interactions and supervise the client support team to ensure high-quality service delivery.

Requirements

• A highly adaptable operator who is comfortable with ambiguity, can pivot quickly, and is energized by building systems in an outcome-driven environment.
• Resilient and confident with strong follow-through and the ability to work effectively with a direct, fast-paced ED who has high expectations and a public affairs background.
• Effective project manager with success executing complex projects and managing multiple high-stakes interests, reporting requirements, and stakeholders.
• Skilled at translating complex processes to colleagues, funders, clients, and partners.
• Experience in fundraising and managing annual budgets of over $5 million.
• A strong passion for mRelief’s mission, civic technology, and creating innovative solutions (experience in the public aid or food stamps field is a plus).

Benefits

• Health, Vision, and Dental Coverage: 100% coverage for all employees, and 40% coverage for dependents.
• FSA accounts are also available.
• 401K matching of 100% up to 3% of contributions, and 50% up to 6% of contributions (a total maximum match of 4.5%).
• 15 paid vacation days annually, plus 10 sick days, in addition to the annual December 24-31 office closure.