Chief of Staff

Is this you?

• You bring years of successful, hands-on experience in operations leadership, a strategic mindset blended with tactical know-how, and the ability to determine root causes and solutions, maintain focus, and move priority initiatives forward to completion
• You build trust and influence, providing leadership to ensure the alignment, communication, and successful executive of operational plans across markets and business functions, cultivating relationships purposefully and strengthening ties both within and outside the organization
• You have direct experience owning or materially influencing P&L performance in a tight-margin operating environment.
• You are capable to act as a trusted thought partner to the President, then pivot to translate the direction into clear plans and projects

If your answer is yes, your next career opportunity awaits:

About the Role 

Motivate seeks a Chief of Staff who operates as a senior extension of the executive leadership team, bringing deep operational experience and the ability to drive complex, cross-functional work to resolution. This role is an opportunity for someone who has real-world experience as a field-tested, multi-site operator with a deep understanding of field service operations and the ability to drive strategic initiatives across an organization to resolution while avoiding drift. You are a trusted partner to the executive leadership team, addressing high-priority projects, following through with critical initiatives, and fostering alignment across the organization.

This role carries both operating and financial accountability. You are expected to understand how decisions impact performance at the market level, including labor, cost structure, and service delivery. You regularly work with operating and financial data, helping leaders make decisions that improve both operational performance and P&L outcomes.

In this role, you play a pivotal role in ensuring Motivate’s operational standards are executed seamlessly across markets. Acting as an extension of the President, you work directly with leadership teams to align daily operations with strategic objectives, optimize performance, and tackle systemic challenges. The focus for this role is to reduce the President’s involvement in daily operational escalations, strengthen execution across the organization, and ensure high-priority initiatives are completed.

Key areas of responsibility include:

Supporting and Extending the Reach of the President’s Office

• Act as a trusted thought partner
• Determine what requires President involvement vs. resolution within leadership lanes
• Translate direction into clear execution plans and provide follow-through

Driving Cross-Functional Execution

• Identify where barriers exist and work is stalling, digging into root causes – not merely treating symptoms
• Bring leaders together to facilitate communication, resolve breakdowns, clarify decision-making, and ownership
• Generate clear options for solutions; work with leadership to determine which to implement, and continue involvement through full resolution

Leading High-Impact Company Initiatives

• Take ownership of enterprise-level initiatives
• Define the scope, success measures, and execution milestones
• Partner with leaders across functional areas, influencing for results accountability

Strengthening Operating Discipline

• Maintain visibility into key operating metrics, including labor productivity, service performance, and cost drivers
• Partner with finance to ensure operational decisions reflect financial impact
• Reinforce consistent standards across and through leadership layers, driving decisions and accountability

Stepping Into Real Operating Issues

• Conduct assessments of markets, projects, and initiatives for performance
• Partner closely with Finance to ensure operational decisions align with P&L performance, cost targets, and operating plan assumptions.
• Drive decisions that improve overall economic performance, develop practical action plans and support implementation where needed to stabilize performance

Driving Financial Performance

• Understand and influence market-level P&L performance, including labor, productivity, and cost drivers
• Build and evaluate business cases, pricing models, and operational trade-offs
• Ensure initiatives deliver measurable financial and operational outcomes

About You

• You bring the right experience to the table: bachelor's in business, operations management, logistics, or related degree with substantial experience successfully leading and driving a people-centric, multi-site, labor-intensive operations environment at the executive leadership level. Experience with field service teams, fleet-based operations, facilities and utilities services, construction services, or similar distributed operations, as well as with a unionized workforce, is highly desired
• You drive results through working with others: proven success driving initiatives through dispersed operational leadership teams; focusing on their alignment, engagement, and performance to deliver desired outcomes, including but not limited to productivity, service delivery, and cost performance
• You are a team player: working effectively across departments within Motivate, as well as with external stakeholders, building strong interpersonal, professional relationships built on proven competence, effectively communicating with both internal and external stakeholders, adapting across various audiences
• You use data to drive decisions: strong analytical abilities with experience in complex data analysis, including the ability to interpret and use the insights provided to drive operational improvements and financial results
• You are results oriented: strong decision-making skills and see initiatives through to successful completion, with an ability to solve complex problems with creative solutions, quickly identifying and addressing root causes
• You have strong organizational skills: execute efficiently with the ability to successfully direct and manage multiple projects simultaneously in a fast-paced environment within established deadlines
• You utilize sound judgement: understand the importance of keeping confidential information; seek out and consider multiple data points and opinions before making decisions; remain calm and steady under pressure and when conflict arises
• You are technology proficient: well-versed in Microsoft Office, Tableau, and operations software with the ability to quickly learn and utilize various systems and programs
• You are invested: understand that this role will require working various hours and in a variety of work conditions to support 24/7 operations, with regular travel to various operational sites, spending a substantial percentage of one’s time with field operations teams to both observe and support operational improvements

About Motivate 

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare and operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the people, and the places they love most.

Total Rewards

• Compensation package with performance bonus structure
• Comprehensive medical, dental, and vision plans
• Life, accidental death, and short-term / long-term disability insurance
• Paid time off and sick time
• Paid parental leave
• 401(k) retirement plan with company match
• Professional development and career advancement pathway

If you are an experienced operational leader who is interested in learning more, we want to hear from you. Please Apply Now

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. 

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.