Chief of Staff, Internal AI Optimization

Description

• Serve as truest advisor to Zack and the executive team, providing strategic guidance and supporting key initiatives
• Lead special projects across business development, operations, and strategic growth initiatives
• Efficiently manage key processes and systems, including email inbox, Slack, and other tools, resulting in increased productivity and operational efficiency
• Execute strategic projects and tasks for the CEO such as decks, business plans, and longer-term initiatives
• Communicate daily with the CEO to optimize the planning and execution of his various commitments and responsibilities
• Manage all administrative duties for the CEO, including owning the calendar and scheduling all meetings and events
• Serve as a key representative of the executive team both inside and outside of the company
• Handle confidential information, write correspondence, and support the CEO and teams across global time zones
• Coordinate travel and related logistics on behalf of the CEO
• Lead & organize quarterly team onsites
• Act as a liaison between the CEO and other key stakeholders, both internal and external
• Own and manage the company CRM with AI integration, ensuring the system is continuously optimized, data is clean and actionable, and AI-driven insights are surfaced to the executive team
• Lead the initiative to ingest all Firefly company videos into an AI knowledge base, enabling intelligent coaching and insights to be automatically surfaced to the team
• Oversee the pipeline that transforms Firefly video content into personalized coaching outputs delivered via email and broader team communications
• Champion AI adoption across the organization from identifying opportunities to automating workflows, enhancing productivity, and embedding AI tooling into day-to-day operations
• Lead projects do internal AI optimizations across the company
• Effectively integrate subsidiaries

Requirements

• 8–10 years in a role supporting executives and/or C-suites
• Very high EQ and people skills
• Creativity and open-mindedness
• Great project management skills
• Excellent written and verbal communication skills
• Ability to synthesize various viewpoints
• High empathy and ability to make team members feel heard and acknowledged
• Great listener and ability to absorb information
• Strategic thinking and problem-solving