Chief of Staff

Heartshare is seeking a strategic, highly organized, and mission-driven Chief of Staff to support the Deputy Executive Director/Chief Program Officer (DED/CPO). This key leadership role will serve as a trusted partner to the DED/CPO, driving cross-functional coordination, advancing strategic initiatives, and ensuring operational excellence across programs. The ideal candidate is a proactive problem-solver with exceptional communication and project management skills who thrives in a fast-paced, mission-centered environment dedicated to improving the lives of children, families, and communities across New York.

The Chief of Staff to the Deputy Executive Director/Chief Program Officer (DED/CPO) for Heartshare St. Vincent’s Services will support the DED/CPO to translate strategic vision into coordinated action across St. Vincent’s Services. The role will act as an extension of the DED/CPO and provide operational leadership by managing executive-level communications, facilitating collaboration across the division, and supporting the continuous improvement of operational systems and workflows.

Strategic Leadership 

• Translate the DED/CPO’s strategic vision into actionable plans, ensuring alignment with the agency’s mission, goals, and long‑term priorities. 
• Anticipate and identify critical issues, risks, and roadblocks; partner with departmental leaders to develop solutions and maintain momentum toward strategic objectives. 
• Represent the DED/CPO and the agency at meetings, events, and external engagements, ensuring consistent messaging and strong stakeholder relationships. 

Operational Leadership 

• Lead the development and preparation of high‑quality briefings, presentations, and reports for internal and external stakeholders, ensuring accuracy, clarity, and strategic alignment. 
• Plan and manage agendas for leadership meetings, retreats, and agency events; document key decisions and drive follow‑up actions to completion. 
• Build strong relationships across all levels of the organization—from frontline staff to senior executives—serving as a trusted liaison who facilitates communication, problem‑solving, and cross‑departmental collaboration. 
• Monitor operational strategies and coordinate organizational processes to enhance efficiency, streamline workflows, and improve overall performance. 
• Manage highly confidential inquiries and communications; develop action plans and support the preparation and dissemination of timely, well‑informed responses. 
• Identify operational gaps and opportunities for improvement, recommending solutions that strengthen organizational effectiveness. 
• Respond to inquiries and act on behalf of the Deputy Executive Director/Chief Program Officer (DED/CPO) to ensure continuity and clarity in decision‑making. 
• Provide data analysis and insights to support initiatives, inform strategy, and guide decision‑making. 
• Execute special projects and emerging priorities as assigned by the DED/CPO. 

Qualifications

• Minimum 7 years of professional experience in project management, operations, strategy, or a leadership role. 
• Bachelor’s degree required; master’s degree preferred. 
• Experience working with government officials and NYS/NYC oversight agencies strongly preferred. 
• Advanced proficiency in Microsoft Office and familiarity with common business applications. 
• Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple priorities in a fast‑paced environment. 
• Strong analytical capabilities, including the ability to interpret data, generate insights, and influence decision‑making. 
• High emotional intelligence, sound judgment, and demonstrated success building relationships across diverse teams and presenting to executive‑level audiences. 
• Outstanding written and verbal communication skills. 
• Proven track record of managing complex projects, driving initiatives, and delivering results. 

Benefits 

At Heartshare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment. 
• Paid vacation, sick, personal days, and holidays. 
• 403(B) retirement plans with employer contribution. 
• Health, dental, vision and life insurance. 
• Employee Assistance Program (EAP). 
• Flexible spending account (Dependent Care, Medical, Parking, and Transit). 
• Employee Appreciation Programs and Events. 
• Tuition Assistance Program. 
• Professional Development opportunities. 
• Gympass Discount 
• Verizon Wireless Discount. 
• BJs Membership discount. 
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more 

About Heartshare 

Who WE ARE: 

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.