Chief of Staff, CRO

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role

The Chief of Staff partners with the CRO executive to set priorities, drive business strategy, manage accountability, and improve organizational execution. Responsibilities include executive briefing, calendar and information-flow coordination, operational process design, project delegation, stakeholder communication, event and customer engagement oversight, team leadership, and budget management.

The role requires strong executive presence, discretion, relationship management, communication, organization, and the ability to operate strategically and tactically in a complex, fast-paced environment.

Core Responsibilities:

• Partner with EVP of the CRO organization to set, manage, and drive top priorities for the organization
• Establish deep strategic and collaborative relationships across the team and functional partners to ensure offerings address core business needs and challenges within the CRO organization
• Partner with EVP's EA to prioritize and enhance calendar activities and extend the bandwidth of the EVP. Ensure the EVP is appropriately briefed for each internal and external activity.
• Actively drive the business strategy (e.g. V2MOM) - inclusive of architecting and updating the V2MOM, and managing progress against it
• Manage EVP's priorities, liaise with the leadership team and business partners on key initiatives. Aid in escalation, delegation, and resolution.
• Communicate with urgency and appropriate discretion and transparency to keep the EVP, leadership team, and partners informed and aligned.
• Create an operational rhythm for the Office of the EVP. Design and implement processes to increase EVP productivity & impact and create structure and focus for the team.
• Act as a thought partner and advisor to executives preparing for key review and planning meetings.
• Oversee customer engagement and participation in key industry events and Salesforce events
• Represent the EVP in internal and external meetings, as appropriate.
• Lead the Office of the EVP, including teams responsible for operations, events, and organization-specific initiatives. Own and manage the budget.
• Orchestrate appropriate information flow to accelerate the business and enhance EVP impact
• Assuming or delegating day-to-day responsibility for projects and tasks amongst the team, ensuring follow-up and follow-through

Minimum Requirements:

• Minimum of 5+ years of applicable administrative experience, ideally from a global software or technology organization.
• The skillful execution of administrative activities, with high attention to detail, organization, and process.
• Skillful in collaboration and diplomacy to ensure smooth working relationships across matrixed teams.
• Experience with the setting up and management of virtual meetings and tools e.g., GoToMeeting, GoToWebinar, Google Hangouts, and conference calls.
• Strong relationship management skills, ability to build a personal network throughout the company.
• Strong Excel, PowerPoint, mail, and calendaring skills (Gmail and Google Calendar experience a plus).
• Project Coordination experience is needed at an intermediate complexity.
• Ability to work successfully at both the strategic and tactical level.
• Strong oral and written communication. Ability to communicate clearly and effectively with senior leaders and external partners.
• Previous experience partnering with senior management in a fast-paced, innovative environment.
• Very strong technical competency, specifically with MS Word, Excel, PowerPoint, Gmail, and Google Calendar.
• Internal Salesforce experience or experience with the Salesforce application a plus.
• BA/BS degree or equivalent combination of applicable education, training and experience will be considered.

Additional Desired Skills/Traits

• Strong executive presence.
• Strong sense of urgency.
• High attention to detail – ability to zoom in & out quickly.
• Strong ability to execute and ability to know when to delegate.
• Demonstrated ability to develop relationships with senior executives and lead through influence.
• Exercises judgment, maturity, discretion, confidentiality.
• High tolerance for ambiguity, complexity, and changing priorities.
• Understanding of or interest in the CRO organization

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.