Chief of Staff

About

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization.

Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates.

They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

Description

• Own and track top-level CEO priorities and OKRs across departments
• Lead high-priority cross-functional projects such as new service-line launches, technology integrations, and geographical expansions
• Establish and manage executive meetings, board preparation, strategic planning sessions, and company-wide communications
• Serve as a strategic partner and sounding board to the CEO
• Synthesize complex operational data and filter requests to the executive office
• Bridge communication and collaboration across distributed teams in the US, Latin America, and the Philippines
• Track executive decisions and KPIs
• Remove operational bottlenecks before they impact growth
• Drive initiatives supporting hard work, continuous learning, and mutual respect across the remote workforce
• Facilitate organizational change and ensure clarity and buy-in across regions and levels

Requirements

• 5+ years of experience in management consulting, operations, strategic planning, or a Chief of Staff/Operations Lead role within a scaling business or BPO/CX organization
• Direct experience wor