Chief of Staff

Duties Description

Reporting to the President & CEO, and in partnership with the Chief Operating Officer, the Chief of Staff serves on the organization’s leadership team and helps coordinate and/or lead its highest priority projects, with a focus on institutional transformation and accountability. They also support functions relating to Board and external stakeholder engagement.

Essential Duties

Key responsibilities include but are not limited to:

Ensure that progress is being made on priority initiatives and that projects and tasks are followed up on as directed by the President

Coordinate with the Project Management Office to help ensure that feedback from the President is incorporated accurately and that project scopes, schedules, and delivery commitments are clear

Anticipate issues as well as identify potential opportunities and proactively develop plans to address them

Assess inquiries and meeting requests to the President as well as the Board Chair and determine the proper course of action

Ensure that preparation and planning for board meetings is carried out effectively; provide support to Board Members as requested

Develop detailed briefings for the President to prepare for both internal and external meetings and events

Develop project scopes, schedules, and budgets and oversee their implementation; perform the same duties for other tasks as requested by the President

Help develop and maintain excellence in customer service across the organization both for staff (e.g., procurement process) and the public (e.g., responding to concerns)

Provide communication support including drafting memos, presentations, external communications, and social media posts

Assist with the maintenance of contact mailing lists and other recordkeeping functions

Provide executive support to enable smooth operations, including meeting organization, agenda development, minutes drafting, calendar management, filing, document management

Minimum Qualifications

Education and Experience:

A Bachelor’s Degree is required. At least five (7) years of experience developing and executing projects to improve organizational operations, with a preference for candidates who have demonstrated experience (1) on an organization’s executive team, (2) in the public sector, and (3) with external stakeholders.