Chief of Staff

About

Basata is an AI-driven company that builds intelligent administrative agents for healthcare operations. Their SaaS platform automates time-consuming tasks like processing referrals and faxes, integrates with existing EHRs and toolsets with minimal downtime, and aims to reduce administrative burden so clinical teams can focus on patient care.

Basata positions itself as a B2B partner to medical practices, offering fast deployment, measurable efficiency gains, and ongoing integration support.

Description

• End-to-end strategic planning: Facilitate corporate roadmaps, align foundational leadership goals, and lead structured problem-solving on ambiguous, high-stakes trade-off conversations.
• Strategic & operational gap analysis: Continuously evaluate scaling bottlenecks across the organization, helping leadership prioritize the highest-leverage issues to tackle and systematically delegating or incubating the rest.
• Corporate operating rhythm optimization: Design, govern, and iterate on executive meeting cadences, agendas, and communication flows to maximize leadership alignment and velocity.
• Performance visibility & investor storytelling: Architect executive tracking frameworks and translate complex operational data into clear, compelling narratives and visual materials for leadership and board-level updates. Tell the story of the business to investors.
• Financial health & CEO proxy support: Deeply engage with core corporate financial metrics, burn/runway modeling, and operational planning tools to understand underlying business health.
• High-Priority Project Work (Incubation & Handoff). The CoS identifies key gaps and strategic priorities, and when necessary builds the foundational approaches, sets the team up for success, and hands them off to permanent owners. Examples include: Cross-Functional workflow optimization: Identify systemic workflow gaps across core operational lifecycles, creating crisp processes that accelerate value-delivery across product, sales, and client teams.
• Organizational governance frameworks: Author and embed company-wide decision-making matrices to increase execution speed, resolve ambiguity, and clarify permanent cross-functional ownership across a scaling team.

Requirements

• 8–12 years of professional experience spanning management consulting, technology operations, corporate operations, or direct past experience in a Chief of Staff capacity.
• The "Builder-Operator" DNA: You don't just draft elegant slide decks or theoretical frameworks; you have a proven track record of rolling up your sleeves, writing the documentation, building the initial workflows, and testing the systems yourself.
• Financial and Systemic Fluency: Highly comfortable evaluating operational data, runway models, and software planning infrastructure to extract actionable business insights.
• Flawless Handoff Mechanics: A master of organizational "incubation." You possess the unique emotional intelligence and clarity needed to step into chaos, build a foundation, set a team up for success, and systematically pass ownership off to permanent teams.
• Extreme Focus and Guardrails: High capability to ruthlessly prioritize. You know how to evaluate a list of 20 organizational needs, intentionally say "not right now" to 17 of them, and focus the company’s energy on tackling the top 3 flawlessly.
• Nice to Have
• Experience in Health Tech or Digital Health: Prior exposure to the healthcare ecosystem, clinical workflows, or practice management platforms.
• Early-Stage B2B SaaS Background: Direct experience operating within a venture-backed, fast-moving software environment.