Business Director-Chief of Staff (Payment Network, U.S. and Canadian Markets)

The Role

Serve as chief of staff to the SVP for U.S. and Canadian payment markets, translating strategy into execution. Lead cross-functional programs, manage and sequence multiple projects, apply quantitative and qualitative analysis to solve ambiguous problems, drive executive communications, and improve business performance across product, technology, finance, and operations.

Summary

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

We are at a pivotal inflection point within the Global Payment Network. The U.S. and Canadian Markets (USCM) team is currently driving a comprehensive transformation across sales, risk, technology, and operation; reimagining how we drive growth and scale our impact. This is your chance to be at the center of this evolution, shaping the systems and strategies that will power our next chapter of market leadership.

As a Business Director-Chief of Staff, you aren't just advising on the strategy; you are the architect of its execution. As the primary thought partner to the SVP of USCM, you will serve as a force multiplier for one of our most critical businesses. This is a high-visibility, high-impact platform designed for those who thrive at the intersection of complex strategy and rapid operational delivery.

You will drive the strategic intent of the department, navigate a matrixed organization to solve ambiguous, high-stakes problems, and own the "rhythm of the business" for the senior leadership team. Your success here isn't measured by the plans you deliver, but by the tangible impact you drive across cross-functional workstreams, executive narratives, and enterprise initiatives. Whether you are coming from a consulting background or a corporate strategy, this is the perfect platform if you are looking to trade "advisory" for "ownership" and accelerate your career in strategy, sales, and operations.

General Responsibilities:

• Strategic leadership: Translate business strategies that will drive growth, alignment, and a well managed environment in the face of shifting payments landscape
• Execution: Manage and sequence delivery of business intent, oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Global Payment Network including: product, technology, strategy, finance and others to drive improvement in quality, volume, service, and profitability
• Strategic; analytic orientation: Proven decision making and problem solving based on analytics, strong quantitative orientation given the analytic marketing & credit risk management focus
• Strong business judgment, leadership and integrity: Tenacious decision maker with an aggressive, yet responsible approach to business
• Strong executive communication skills: Impeccable written and oral communication with strategic influencing and negotiation skills
• Clear results orientation: Intense focus on achieving short and long term goals, able to execute agenda in uncertain environment
• Thriving in a fast paced, entrepreneurial and dynamic environment; consulting experience is a plus

Basic Qualifications:

• Bachelor's Degree
• At least 4 years of experience performing quantitative analysis
• At least 4 years of experience performing qualitative analysis
• At least 2 years of experience performing people management
• At least 2 years of experience performing project management

Preferred Qualifications:

• Master's Degree
• 2+ years of experience in financial services
• 1+ year of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Salary Range (Full-Time Annual):

• McLean, VA: $230,400 - $263,000
• Riverwoods, IL: $209,500 - $239,100
• Chicago, IL: $209,500 - $239,100

This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long term incentives.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.